How To Request Warranty On A Solidigm™ SSD

Provides Guidance on How to Get Warranty Service on Solidigm and Select Intel® SSDs

Having trouble with a Solidigm or Intel®-branded NAND SSD?

We're here to help.

A basic outline of our warranty process is below:

Key Steps and information for requesting warranty service on your Solidigm SSD:

Step 1: Find the serial number(ISN/SN) and model number on your product label.


Step 2: Use the Solidigm Warranty Checker Tool below to verify if your drive is still under warranty:

Step 3: Raise a support ticket via Solidigm portal.

Step 4: Provide your proof of purchase, serial number, and description of the problem.

Step 5: A Solidigm customer service representative will reach out to you with next steps. You will then receive instructions on how to return your product if your warranty request has been approved.

    Additional Notes
    • If your SSD is Intel-branded, check to see if it's still supported for warranty. (See Warranty Checker link mentioned in Step 2).
    • Intel-branded NAND SSDs: If your SSD was originally branded by Intel, it is supported by Solidigm.
      • Here's a list of Intel® SSDs that have been discontinued.
      • For questions on Optane drives, please contact Intel® support.

    Important: If your claim is within 30 days of purchase, we recommend you contact your retailer/place of purchase.

    For our warranty policy, see Data Center Warranty and Client Warranty.

    Issues? Contact Solidigm™ Customer Support:
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