Encountered Issues With Solidigm Tools

Summary

Collection of issues customer encounter with Solidigm Tools and possible solutions or paths.

Q: What Operating Systems are supported by Solidigm Tools?

The User Guide of the tool to see the Operating Systems and versions supported.
If your operating system is not supported, attempt this solution.

Q: Installing the Solidigm Tool ended prematurely.

Review the Installation Guide for the version, for the expected command.
Typically, a result of end-user privileges, being an admin is required.

Q: Devices Model Number, Serial Number, or Firmware isn't displaying correctly.

As long as the device is a Solidigm SSD, this issue is likely the environment.
Test with the drive directly connected to the system.

Q: RAID Cards

Q: Firmware Upgrades

Solidigm Storage Tool and Solidigm Synergy Toolkit are provided for firmware updates.
They only update devices on Solidigm 'generic' firmware and to the latest firmware, they do not allow firmware downgrades.

• For generic drives, here's the latest firmware.
• For OEM drives, contact the OEM.

Q: A command failed to execute with no reason.

Assuming nothing in the environment is blocking (adapters, cards, drivers, passwords), a log from the Tool will help with debug.

Review and complete Enable Log and Log File sections of Solidigm CLI Tool Configuration.

Q: Unable to uninstalling the Solidigm Tool.

Review the tools Installation Guide for any details on removal.
Reinstall the latest issue, to fix possible issues, then retry uninstall.

Questions? Check out our Community Forum for help.

Issues? Contact Solidigm Customer Support:
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