Frequently Asked Questions
Find quick answers to your most pressing questions about Solidigm, our products, and data storage solutions.
Company
Solidigm is a US-based company headquartered in
Rancho Cordova, CA with 13 locations around the globe.
Our headquarters location is:
10951 White Rock Rd
Rancho Cordova, CA 95670
Solidigm has a global presence, with 13 locations and over 2000 team members.
Locations include:
- Rancho Cordova, CA USA (Solidigm headquarters & AI Lab)
- San Jose, CA USA
- Longmont, CO USA
- Guadalajara, Mexico
- Vancouver, Canada
- Swindon, UK
- Gdansk, Poland
- Taipei, Taiwan
- Hsinchu, Taiwan
- Shanghai, China
- Beijing, China
- Dalian, China
- Shenzhen, China
Solidigm is a leader in AI data infrastructure solutions. We design, manufacture, and sell a wide portfolio of SSDs for data center and edge AI applications.
In late 2021, Intel sold its SSD and NAND business to SK hynix Inc., creating Solidigm. Solidigm now operates as an independent US-based subsidiary of SK hynix Inc.
In late 2021, Intel sold its SSD and NAND business to SK hynix Inc. After the completion of the sale, Solidigm products, technologies, and employees were no longer part of Intel.
Since 2021, Solidigm engineers have built on those technologies, developing cutting edge innovations and becoming a leader in AI data infrastructure.
The Solidigm Partner Program offers an array of benefits that go beyond basic product support. These benefits include tailored training modules, expedited assistance from our team, directed advertising for your business, and more. To find out if you are eligible to join, please reach out to partners@solidigm.com
To opt in, simply enter your email address to receive updates and information from Solidigm direct to your inbox.
Visit our Careers Page to find out about Solidigm culture and information about becoming a Solidigm team member. You'll also find a link to all of our open positions in locations around the world.
Brand and product asset kits can be accessed from our Newsroom. Please reach out to brand@solidigm.com prior to use and for additional style guide direction.
Products
A full list of authorized distributors can be found on our Where to Buy webpage. You can search by geographical region or country.
Solidigm is a leading global supplier of solid-state data storage. Our SSD portfolio represents one of the broadest in the industry, and spans media capacities, endurance levels, and more. We are trusted globally by many of the biggest names in the most challenging use cases, from the edge to the cloud and beyond.
Solidigm offers storage products for data centers, enterprises, AI factories, edge AI configurations, and other solutions that needs fast, reliable access to large quantities of data.
Our product lines are:
D7 Series: Highest-performance SSDs engineered for the most-demanding workloads
D5 Series: Hyper-dense and cost-efficient SSDs, optimized for read-intensive workloads
D3 Series: SSDs designed to improve performance and lower cost on legacy SATA infrastructure
Solidigm offers products across all common modern form factors: M.2, U.2, E.L, E1.S, E3.S, and 2.5-inch.
Not only do we sell these form factors, but we actually helped invent and develop a number of them. Many of the engineers and teams that helped define some of these standards over the past 20 years now work at Solidigm to shape what’s next in the storage industry.
Read more about form factors for the data center, AI factories, and edge AI in our Insights articles: Unlocking the Power of Cloud Storage and Compute with (EDSFF SSDs) and How EDSFF for Mixed-Workload Applications Can Help Lower Your Costs
Solidigm offers capacities ranging from 240GB to an astonishing 122.88TB. Our D5-P5336 is one of the largest capacity PCIe SSD available, allowing for up to 2PB in a 1U chassis.
Read more about our high-capacity drive here: The Incredible Path to 122TB: Decades of Engineering Feats Led to this Milestone
Solidigm has one of the industry’s broadest portfolios, offering leading products using SLC, TLC and QLC media, each tailored to the workloads they are optimized to support. Visit our product portfolio page to learn more.
Solidigm is helping to shape one of the most overlooked elements in the AI chain: data storage. Data storage can have a massive impact on everything from GPU utilization to response times of large language models and more. Learn more about our perspective on why storage matters for AI by clicking the button.
Solidigm offers industry-leading warranty support for its products. For specific details on Data Center / Enterprise SSD warranties, please check here.
Click the button to check your product’s coverage using your serial number.
Purchasing drives from Solidigm authorized distributors helps to ensure that the product you receive is genuine.
For the Solidigm D7-PS1010 and D7-PS1030 you can find SSD Device Attestation data and support at this link: https://www.solidigm.com/products/data-center/device-attestation
For other Solidigm and formerly Intel products, you can check your serial number and warranty coverage here: to verify its authenticity.
For a list of discontinued Solidigm products and the date they reached end-of-life, along with suggested replacement products, click the button.
Support
Solidigm provides several resources for product support.
Our Support Center provides in-depth knowledge-based articles on a variety of technical topics.
Still have a question? Reach out to Customer Service to create a case.
See warranty information for data center SSDs here.
Search your serial number in our Warranty Check tool.
To see our full warranty, view or download the Solidigm Solid State Drives - Data Center Family Limited Warranty
See warranty information for client SSDs here.
Need more info? Create a customer support case by clicking the button.
Find the warranty applicable to your SSD by clicking the button below.
You can download drivers and software, such as CSAL, to keep your SSD up to date and working at its full potential.
Solidigm Support Center has articles for education and help on SSDs and tools.
Customers can contact Solidigm Support directly for help troubleshooting. We’re available by phone, live chat, or by creating a case.
Security
You can report security vulnerabilities or issues by emailing Security@solidigm.com. Learn more about our security vulnerability handling policies by going to our Security Center page.
Currently-known potential security vulnerabilities and firmware updates for Solidigm and formerly Intel products are available by clicking the button below.
Solidigm values your SSD's security and the integrity of your data. For that reason, we ensure that only authentic Solidigm-signed firmware can run on Solidigm storage devices. Contact customer support for more information by clicking the button to create a case or contact your Solidigm representative.
Compliance
California Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, informs California citizens about exposures to chemicals in the State's drinking water sources known to cause cancer, birth defects, or other reproductive harm.
Components within the solid-state drives manufactured by Solidigm may contain chemicals that are at concentrations above the safe harbor levels. However, these components are not typically handled outside of the Solidigm manufacturing environment because they are enclosed in the finished solid-state drive product. In an abundance of caution, Solidigm made the decision to provide a warning label even if our products do not contain Proposition 65 chemicals or even if the concentrations of those chemicals are below the safe harbor levels.
Material Data Declaration Sheet documents for Solidigm products can be found on our Document Management System page by clicking the button below.
Declaration of Conformity documents for Solidigm products can be found on our Document Management System page by clicking the button below.
Information on product ECCN, US HTS, and CCATS can be found on each product’s description page. Navigate to the Product page and select your product from the portfolio list.