Last Updated September 6, 2023
The Solid State Drive (SSD) is not properly identified in the system as an internal drive:
*SSD shown as a Portable Device under Device Manager
*SSD can be ejected just like a regular USB drive
1. Install the latest NVMe* driver for the Solidigm™ (formerly Intel®) SSD.
*Solidigm Synergy™ Software And Driver 2.0 For Client Solid State Drives (P41 Plus and newer)
2. Check Device Manager, and confirm the SSD is also recognized under the sections Disk Drives and Storage Controllers.
3. If the drive is properly recognized but still shown under Portable Devices, check with Microsoft* support on how to properly configure the system to prevent this from happening.
This behavior may also be related to a BIOS configuration setting. You may need to contact the system/motherboard manufacturer.
Contact Solidigm™ Customer Support.