Last Updated September 18, 2023
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In case of system crashing/screen of death/SSD IO timeouts and many other situations, obtaining system logs is imperative for further debug. This article describes how to extract system logs in Windows*.
Extracting System Logs in Windows*. HW/FW configuration plays important role and needs to be provided together with System logs.
1. Configuration example is below, and configuration can be exported.
2. Memory dump is a log with information about the issue.
It can be collected in C:WindowsMinidumpMemory.dmp
3. Windows* Event logs
Go to the Windows* "Start" menu and type "Event Viewer" to get the window shown below. Save all the events and obtain the .zipfile and attach to the case.
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